Support Services

Service	Focus	Contact Info	Operating Hours
Medical, Fire, Police Emergency	Emergency Services	000	24 Hours
Lifeline	Crisis Support / Suicide Prevention	13 11 14	24 Hours
Suicide Callback	Counselling for anyone affected by suicide	1300 659 467	24 Hours
Beyond Blue	Depression, anxiety and related disorders	1300 224 636	24 Hours
1800RESPECT Counselling Service	Counselling Helpline – Sexual Assault or Domestic and Family Violence	1800 737 732	24 Hours
Mensline	Online Counselling, support and information for men	1300 789 978	24 Hours
QLife Support Line	Counselling and referral for LGBTI people	1800 184 527	3pm – midnight ACDT 7 days a week
Kids Helpline	Counselling Service specifically for young people aged 5 – 25 years	1800 551 800	24 Hours
Headspace	Counselling Service specifically for young people aged 5 – 25 years	1800 650 890	Phone: 10pm – 1am Online: 1pm – 1am 7 days a week
SANE	People affected by complex mental health issues	1800 187 263	10am – 10pm Weekdays
ARAFMI	Open to anyone who is caring for or about a relative or friend with a psychosocial disability	1300 554 660 07 3254 1881	24 Hours
Griefline	Support for experiencing loss and grief	1300 845 745	Midday – 3am 7 days a week
PANDA	Perinatal Anxiety & Depression Australia supports women, men and families across Australia affected by anxiety and depression during pregnancy and in the first year of parenthood.	1300 726 306	9am – 7:30pm AEST/AEDT Weekdays
Samaritans	Anonymous Crisis Support to Australians dealing with feelings of depression, sadness, loneliness and despair	135 247	24 Hours
Butterfly Foundation	Free and confidential support for anyone in Australia affected by an eating disorder or body image issue	1800 334 673(ED HOPE) 131 450 – If English is not your first language Email Butterfly Foundation	Phone: 8am – midnight AEST 7 days a week Online: 24 Hours
Crises Care Helpline	Telephone information and counselling service for people in crisis needing urgent help.	(08) 9223 111 1800 199 008 (country free call)	After hours, 7 days a week
NEW SOUTH WALES (NSW)
NSW Rape Crisis	Telephone and Online Crisis Counselling for women and men	1800 424 017	24 Hours
Child Protection Helpline	General Public Child Protection Reporting Helpline	132 111	24 Hours
Mental Health Access Line	Direct link to Mental Health Services	1800 011 511	24 Hours
Domestic Violence Line	Information, support and help	1800 656 463	24 Hours
Link2Home	At risk of or experiencing homelessness	1800 152 152	24 Hours
VICTORIA (VIC)
Parentline	Parentline is a phone service for parents and carers of children from birth to 18 years old.	13 22 89	8am – midnight 7 days a week
NURSE-ON-CALL	Puts you directly in touch with a registered nurse for caring, professional health advice around the clock.	1300 606 024	24 Hours
Safe Steps	Family Violence Support	1800 015 188	24 Hours
Switchboard Victoria	Provides peer-driven support services for the lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people, their families, allies and communities.	1800 184 527	Phone: 3pm – midnight Online: 3pm – midnight 7 days a week
Sexual Assault Crisis Line Victoria	Victims/survivors of past and recent sexual assault	1800 806 292	5pm – 9am 7 days a week
DirectLine	People impacted by drug abuse	1800 888 236	24 Hours
Family Drug Helpline	Provides practical help, information and support to families and friends impacted by someone’s drug and alcohol use.	1300 660 068 OR Request a call back	9am – 9pm Weekdays
SuicideLine Victoria	People affected by suicide	1300 651 251	24 Hours
Mensline Australia	Men dealing with relationship problems	1300 789 978	24 Hours
Bush Support Services	Support to people in rural and remote areas	1800 805 391	24 Hours
WESTERN AUSTRALIA (WA)
Mental Health Emergency Response Line	Anyone involved in a mental health emergency in the community	1300 555 788 (Metro) 1800 676 822 (Peel)	24 Hours
Rurallink	Specialist after hours mental health telephone service for people in rural communities of Western Australia	1800 552 002	4:30pm – 8:30am Weekdays 24 hours Saturday Sunday and public holidays you will be connected to your local community mental health clinic.
Quitline	Confidential telephone service that can offer you tips and strategies to help you quit	137 848 OR request call back	8am – 8pm Weekdays
Well Ways	Support and referral service that provides information to people experiencing mental health issues, as well as their family, friends and carers.	1300 111 400	24 Hours
Kids Helpline	Phone and online counselling service for young people aged 5 to 25	1800 551 800 Email Kids Helpline Online Chat: 24/7	24 Hours
SOUTH AUSTRALIA (SA)
eheadspace	Confidential, free and secure space where young people aged 12 to 25 years and their family can web chat, email or speak on the phone with a qualified youth mental health professional.	1800 650 890 Online Chat available	9am – 1am AEDST 7 days a week
Anglicare SA Living Beyond Suicide Support	Providing practical and sensitive support to families and individuals bereaved through suicide.	1300 761 193	10am – 10pm 7 days a week
Yarrow Place Rape and Sexual Assault Service	Crisis help, counselling, support and advice.	8226 8787 After hours: 1800 817 421	24 Hours
Alcohol and Drug Information Service (ADIS)	Confidential telephone counselling and information	1300 131 340	8:30am – 10pm 7 days a week
Domestic Violence Helpline	Counselling advice and support for women experiencing domestic and family violence.	1800 737 732 (RESPECT)	24 Hours
Gambling Helpline	Telephone counselling and support is available to all people affected by gambling, including family and friends.	1800 858 858	24 Hours
TASMANIA (TAS)
Statewide Mental Health Services	Tasmanian health service delivers healthcare across Tasmania for Mental Health Services, Alcohol and Drug Services and Forensic Health Services.	(03) 6166 6333	9am – 5pm Weekdays
Hobart City Mission (HCM)	HCM offers assistance to those who need it most in the Southern Tasmanian community by providing emotional, physical and financial support and guidance.	(03) 6215 4200	8:30am – 5pm Weekdays
Sexual Assault Support Services	Provides crisis response and information/support service in southern Tasmania.	1800 697 877	24 Hours
Family Violence Counselling and Support Service	Family Violence Counselling and Support Service offers professional and specialised services to assist children, young people and adults affected by family violence.	1800 608 122	9am – midnight Weekdays 4pm – midnight Weekends
Parent Line	Parentline is a phone service for parents and carers of children from birth to 18 years old.	1300 808 178	9am – 5pm
NORTHERN TERRITORY (NT)
Parentline	Parentline is a confidential telephone service providing professional counselling and support	1300 301 300	Phone: 8am – 10pm Online: 8am – 9pm
Standby	Postvention program dedicated to assisting people and communities impacted by suicide	0418 575 680 Email Standby	24 Hours
Lifeline	Crisis Support / Suicide Prevention	13 11 14	24 Hours
Beyond Blue	Depression, anxiety and related disorders	1300 224 636	24 Hours
Kids Helpline	Counselling Service specifically for young people aged 5 – 25 years	1800 551 800	24 Hours
QUEENSLAND (QLD)
Parentline	Parentline is a confidential telephone service providing professional counselling and support	1300 301 300	Phone: 8am – 10pm Online: 8am – 9pm
ARAFMI (Regional)	Open to anyone who is caring for or about a relative or friend with a psychosocial disability	1800 351 881	24 Hours
Diverse Voices	Peer counselling service for gay, lesbian, bisexual, transgender and intersex people and their families and friends.	1800 184 527	3pm – midnight 7 days a week
NQ Connect	Telephone and online counselling for anyone in northern Queensland aged 15 years and over.	1300 059 625 Online chat available	24 Hours
Harmony Place	Community-based multicultural organisation that provides culturally responsive services to strengthen the mental health and wellbeing of people from Culturally and Linguistically Diverse (CALD) backgrounds.	0432 494 206 Email Harmony Place	8:30am – 4:30pm Weekdays
Mental Health Access Line	Mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders.	1300 642 255 (MH CALL)	24 Hours
AUSTRALIAN CAPITAL TERRITORY (ACT)
ACT Health find-a-health service	Website for finding a health service, seek health advice or information		24 Hours
ACT Government Community Services	Provides a guide to key people, organisations, functions undertaken and services delivered in the ACT.	133 427	24 Hours
Crisis Assessment and Treatment Team (CATT) & Mental Health Access Line	Provides a highly accessible and responsive acute mental health assessment and treatment service in the most appropriate setting	1800 629 354	24 Hours